Support

Common questions

How do I sign in?

Open FastLabel on web, Android, or iPhone and enter the email and password for your FastLabel account. If you don't have an account yet, create one on the web app to start a free trial.

I forgot my password.

Tap "Forgot password?" on the sign-in screen. We'll email a password reset link to your account email. If the email never arrives, check your spam folder, or use the contact form.

The printed labels don't align with the sheet's die-cuts.

This is almost always a printer-driver setting issue:

• In your printer's print dialog, set Scale = 100 % (sometimes called "Actual size" or "Print at actual size"). Many viewers default to "Fit to page", which shrinks the PDF and misaligns the labels.
• Set Paper size = A4.
• Disable "Auto-rotate and centre" if your viewer offers it.
• Make sure you're loading a fresh sticker sheet the right way up — the edge that goes into the printer matters.

If alignment is still off after these checks, send us a photo of the printed sheet via the contact form and we'll diagnose. See also the full step-by-step printing guide and the Oddy sticker size reference.

Can I use FastLabel on more than one device?

Yes — a single account works on web, Android, and iPhone. For security, FastLabel keeps one active session per account: signing in on a new device signs you out of the previous one.

I switched phones. Will my saved labels carry over?

Saved labels are stored locally on the device you created them on, so they don't automatically follow you to a new phone. We're working on cross-device sync for a future release. Until then, recreate the label on the new device — it takes a minute.

Does the app collect any personal data?

Only your email address (for sign-in) and account-status / session metadata used to keep your account secure. No contacts, no location, and no analytics SDKs in the app. Read the full Privacy Policy for details.

Still stuck?

Use the contact form and include a screenshot of the issue. We respond in English.